Welcome to the Newrulefx Store FAQ page! We’re here to help you navigate our products and services with ease. Below, you’ll find answers to common questions about our props, shipping, payments, and more. If you don’t see what you’re looking for, feel free to contact our support team.

Product Questions

What types of props do you offer?
We specialize in a wide range of safe, realistic props for film, theater, and events. Our menu includes breakaway items (like glass bottles, dishes, and bricks), foam and rubber props (such as swords and knives), metal replica weapons, artificial ice, gore collections, and more. All products are designed to prioritize safety without compromising on authenticity.
Are your props safe for stunts and action scenes?
Absolutely! At Newrulefx Store, safety is our top priority. Our props, like breakaway glass and foam weapons, are rigorously tested to ensure they meet high safety standards for intense action sequences, rehearsals, and dramatic scenes. They’re perfect for filmmakers, stunt professionals, and theater groups who need reliable, risk-free tools.
Do you have props for cosplay or theater productions?
Yes! Our products cater to a variety of creators, including cosplay enthusiasts and theater producers. Items like hard rubber tools, foam swords, and artificial ice are durable and reusable, making them ideal for multiple events or rehearsals. Check out our “Foam & Rubber Props” or “Rubber Props – Tools” sections for budget-friendly options.

Shipping and Delivery

How long does order processing take?
Orders are processed within 1-2 business days after purchase. This includes quality checks and packaging to ensure your props arrive in perfect condition. Note that during peak seasons (e.g., Black Friday), processing might take slightly longer, but we strive to maintain efficiency.
What shipping methods do you offer?
We provide two main options:
  • Standard Shipping: Via DHL or FedEx, with a flat rate of $12.95. Delivery takes 10-15 business days after shipment—ideal for tight production schedules.
  • Free Shipping: Via EMS for orders over $50. Delivery takes 15-25 business days after shipment, perfect for budget-conscious creators.
We ship globally but exclude some remote areas and parts of Asia due to logistics. Contact us if you’re unsure about your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to monitor your delivery in real-time through the carrier’s website. We believe in transparency, so you’ll always know where your props are!

Payments and Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected, ensuring a safe shopping experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily, save preferences, and receive updates on new products or promotions.

Returns and Refunds

What is your return policy?
If you’re not satisfied with your purchase, you can return items within 15 days of receipt. Products must be in original condition. Contact us at [email protected] to start the process, and we’ll guide you through returns or exchanges for a hassle-free experience.
Are there any items that cannot be returned?
Due to safety and hygiene reasons, expendable items or props used in stunts may not be eligible for return unless defective. Please refer to our product descriptions or contact support for specifics.

General Inquiries

Who is your target audience?
Our props are designed for filmmakers, stunt coordinators, theater producers, cosplay enthusiasts, and event organizers worldwide. Whether you’re working on a blockbuster movie or a community play, we provide tools that blend safety with realism.
What makes Newrulefx Store unique?
We combine affordability with high-quality, safe props. Our global shipping, focus on authenticity, and commitment to customer satisfaction make us a trusted partner for creative professionals. From breakaway vases to movie money, we help bring your stories to life safely.
How can I contact you for more help?
Reach out via email at [email protected]. Our friendly team is here to assist with any questions about products, shipping, or your projects. We’re dedicated to making your creative process smooth and successful.

Newrulefx Store
3950 Golden Street, Miami, US 33179
Email: [email protected]
Accepted Payments: Visa, MasterCard, JCB, PayPal